🔄 Return & Refund Policy

At Luxerio, customer satisfaction is our top priority ❤️

Please read our return and refund policy carefully before placing an order.

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✅ Eligible for Return/Replacement

We offer return, replacement, or refund only if:

• You received a damaged product
• You received the wrong product
• Product has missing items
• Product is defective on arrival

📌 To claim a return/replacement, contact us within 48 hours of delivery with:

• Order ID
• Clear photos/videos of the product

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❌ Non-Returnable Items

As many of our products are personalized/customized, we do NOT accept returns for:

• Customized name products
• Wrong name entered by customer
• Used or damaged products after delivery
• Change of mind after order confirmation

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💸 Refund Process

Once your request is approved:

✅ Refund will be processed within 5–7 business days
✅ Amount will be refunded to the original payment method or bank account

For Cash on Delivery orders, refunds will be sent via bank transfer or UPI.

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🚚 Cancellation Policy

Orders can only be cancelled before shipping.

Once shipped, cancellation is not possible for customized products.

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📞 Contact Us

📧 Email: contactluxerio@gmail.com
📱 WhatsApp: +91 8592811213
📸 Instagram: @luxer_io

Thank you for shopping with Luxerio ❤️